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FAQ

We're an Australian brand committed to empowering authentic inner beauty. Our products, crafted by a dedicated team skilled in solving real customer concerns, offer high-quality solutions at an affordable price. In response to customer feedback about mundane routines and unmet expectations, Soul Aesthetix envisioned a re imagined self-care regimen. This vision materialised as a simplified, innovative product range, made from top-notch ingredients, delivering affordable luxury to those who truly deserve it.

We are on a mission to disrupt traditional skincare routines by weaving Hydrogel Sheet mask use deliberately into the routine, making it a necessary time out, yet delivering a purposeful, practical solution for your needs. The products are designed specifically with the routine for all skin types to fight the most common skin issues in mind.

Elevate your well-being with our approach to self-care—a blend of indulgence and essential simplicity. For those who value moments of quiet luxury and mindful rejuvenation, our self-care offerings are designed to be your sanctuary. Discover a range that speaks to your desire for a positive mindset, embracing the power of self-care as a transformative journey. We invite you to prioritise yourself, find joy in the little moments and embrace the beautiful balance of simplicity and indulgence. Your well-being is worth the care, and we're here to make every self-care moment special.

In the midst of life feeling overwhelming, there's solace in the simple act of embracing a sheet mask. The ritual of applying, waiting, and removing it isn't just a skincare routine; it's a moment to recalibrate. Within just 10 to 15 minutes, our hydrogel sheet masks provide not only a surge of moisture but also a revitalising boost. Consider them your go-to, low-maintenance beauty essential—a fuss-free remedy for when your skin craves a rejuvenating pick-me-up amidst the chaos of the world.

Introducing our unparalleled upgraded version of the Hydrogel sheet mask. Through a meticulous scientific approach, we've enhanced the plant fiber sheet, enabling us to regulate serum absorption by up to 20 times, dependent on serum viscosity. Rigorous lab testing showcases exceptional sealing performance, as our gel element boasts strong, airtight properties, preventing essence loss and facilitating optimal absorption into the skin. As the sheet mask fiber absorbs serums, it transforms into a gel, delivering an unmatched skin feel. Extended testing demonstrates that our masks retain essence even after 30 minutes, ensuring a sustained, supercharged infusion of moisture for the skin. Experience the next level in skincare innovation with our upgraded Hydrogel sheet mask.

Experience the exceptional hydration of our sheet mask, retaining an impressive 91% moisture after just 5 minutes, surpassing the 72% of regular sheet masks. Even after 30 minutes, our mask maintains a remarkable 73% moisture, in stark contrast to the complete moisture loss experienced with standard sheet masks. Elevate your skincare routine with our advanced technology, providing prolonged and superior moisture retention for radiant and nourished skin.

#1 Feedback highlights the extraordinary skin adhesion properties of our mask. The unparalleled closeness to the skin contour ensures an incomparable transmission of ingredients, setting our product apart from any masks previously tried. Experience skincare that truly adheres to and nourishes your skin like never before.

Discover the amazing moisture retention for yourself – try it and feel the difference!

Our masks are expertly designed to tension fit, adapting perfectly to the contours of your face.

Experience real results – our masks feature powerhouse ingredients tailored to each step in your skincare routine.

Take a moment for yourself, because you need it, even if you don't realize it.

Introducing our active ingredient infusions in our hydrogel masks, meticulously formulated to achieve the following benefits:

  1. Elevate overall skin moisture levels.
  2. Supercharge your routine with our active formulas containing exfoliants and/or serums.

Designed for weekly usage patterns, our packs align with consumer skincare habits. Use the mask 2 times in the first week and once a week in the following weeks. Complement your routine with daily serum applications and our exfoliator twice a week for optimal results. Experience the power of targeted skincare tailored to your needs.

Solving real skincare issues

Certainly! We've meticulously crafted our products with powerful ingredients that remain gentle and safe for sensitive skin. By blending anti-inflammatory components, calming botanicals like Aloe Vera, and incorporating soothing textures into our hydrating sheet masks, we've ensured effective use even for those with sensitive skin. Our It Takes Two Exfoliator is thoughtfully designed for acne-prone or sensitive skin, featuring a gentle gel texture with Propylene Glycol, making it suitable for all skin types, especially those prone to acne due to its non-oily nature. The inclusion of AHA's (Glycolic Acid and Malic Acid) and BHA's (Salicylic Acid) promotes gentle exfoliation, fighting acne and supporting anti-aging through skin renewal. Pecan Shell Powder adds a natural, lightweight, and absorbent abrasive element. Remember to conduct a patch test on an unseen area before facial use, especially if you are new to AHAs or BHAs. For those unfamiliar with these ingredients, gradually incorporate them into your routine to build tolerance for more frequent use. Your skin's well-being is our priority.

Embark on a revitalising journey with our Rejuvenate + Replenish skincare duo. This dynamic duo is tailored for tired, dull skin, delivering an invigorating experience. The It Takes Two Gel Exfoliator, infused with a gentle yet potent blend of AHAs and BHAs, deeply cleanses and enhances your skin's inner radiance. Paired with our Reset and Revitalise Hydrogel Sheet Masks, this combination not only locks in moisture but also provides an instant revitalisation, leaving your skin with a radiant glow wherever life takes you. Elevate your skincare routine with this rejuvenating experience for a vibrant and refreshed complexion.

Indulge in our Soul Discovery Pack, a complete routine designed to hydrate and plump your dry skin. Begin your day with a moment of calm and self-love using The Soothe and Smooth Hydrogel Sheet Mask. Enriched with Hyaluronic Acid and Aloe Vera, it provides deep hydration, plumps the skin, and evens skin tone. Enhance this experience with the Morning A.C.E. Serum, which works to smooth and revitalise your skin, leaving it nourished and refreshed. The Daily Dose Serum, featuring 2% Niacinamide, improves skin metabolism, making it ideal for addressing dryness, dullness, or breakouts. When your skin calls for help, Daily Dose is the serum you need for a revitalised and radiant complexion. Elevate your skincare journey with the Soul Discovery Pack.

Absolutely! Our products are packed with support for anti-aging, collagen reproduction, and hyperpigmentation, featuring a lineup of powerhouse ingredients:

  1. Glycolic Acid in our It Takes Two exfoliator serves as a potent anti-aging ingredient, promoting skin brightness.
  2. Hibiscus Mutabilis Flower extract, known for its moisturising properties, contributes to skin elasticity and firmness, offering anti-aging effects.
  3. Palmitoyl Pentapeptide-4, present in both our Hydrogel sheet masks, is a peptide celebrated for its anti-aging properties. It promotes collagen production, reducing the appearance of fine lines and wrinkles, resulting in smoother and more youthful-looking skin.
  4. The Morning Ace Serum features potent Vitamin C, aiding in collagen synthesis and delivering anti-aging benefits.

Elevate your skincare routine with these impactful ingredients for a radiant and age-defying complexion.

Our skincare range is ideal for teenagers, offering a gentle yet effective solution. The It Takes Two Exfoliator, with its gentle gel base, is perfect for managing breakouts without causing harm to sensitive skin. Our sheet masks are crafted to be gentle and hydrating, ensuring a soothing experience. When it comes to our serums, we recommend a patch test initially and gradual application according to individual needs. Packed with low doses of active ingredients, our serums are powerful, so it's best to approach them with care. Prioritise gentle yet effective skincare with our specially designed products, catering to the unique needs of teenage skin.

Shipping / Returns and Refunds

Orders placed before 12pm (AEST) Monday to Friday will be dispatched on the same day.


Australia
Orders are sent via Australia Post, with an estimated delivery timeframe of 2 to 5 business days.

Express shipping are sent via Australia Post, with an estimated delivery timeframe of 1-3 business days.

New Zealand
Standard & Express Delivery Available

Rest of the World
10-14 Business days

Tracking will be provided for all orders, you will be sent an email once your order is dispatched so you can see where your order is at all times.(Excludes public holidays and times of incredibly high demand. During these times it may take up to 48 hours for our warehouse to get your order prepared and sent off to you.)

 

Certainly! We understand that unexpected situations can arise. If you need assistance with returns or have any concerns, please click here to review our returns policy for more information. Your satisfaction is our priority, and we're here to help address any issues you may encounter.

Products and Ingredients

Our It Takes Two Exfoliator is a meticulously paired combination of routine and ingredients, ensuring customers receive the best exfoliant for skin reset and revitalisation. The gentle formula, comprising high-quality ingredients, allows for extended application, making it safe and effective for all skin types. Specifically recommended for those seeking a physical-chemical exfoliating hybrid, it delivers a healthier-looking complexion. The gentle gel texture, enhanced by Propylene Glycol, ensures suitability for all skin types, especially for those prone to acne as it is non-oily. Featuring AHA's (Glycolic Acid and Malic Acid) and BHA (Salicylic Acid), it gently removes dead cells, fights acne, and promotes anti-aging through skin renewal. Pecan Shell Powder and granules, serving as a natural, lightweight, and absorbent abrasive, further enhance the effectiveness of this exfoliator. Elevate your skincare routine with It Takes Two, leaving it on for a longer-lasting rejuvenation experience.

Absolutely! For maximum and optimal results, It Takes Two Exfoliator is designed to be your go-to solution. Incorporate it into your skincare routine to experience the best results for healthier, rejuvenated skin.

For an instant refresh or a soothing and calming effect on your skin, applying our Morning ACE serum right before is ideal. However, feel free to use it anytime you need a boost. Packed with a powerful dose of Hyaluronic Acid, Peptides, and Aloe, this serum enhances moisturisation, diminishes fine lines, and promotes a natural glow, leaving your skin refreshed and revitalised. Embrace the benefits of this powerhouse serum whenever your skin craves a radiant pick-me-up.

What a way to start the day! Our Morning ACE Serum is infused with Vitamins A, C, and E encapsulated in golden beads, along with a dose of Hyaluronic Acid and Aloe. This powerful combination ensures your skin is left hydrated, plump, and glowing every morning. Ideal for those seeking a daily vitamin boost for their skin, it stands out as the most effective and best-value serum on the market. Uniquely formulated and perfect for daily morning use, it's tailored for those who prioritise a radiant and nourished complexion. Elevate your skincare routine with the goodness of Morning ACE Serum.

Our Daily Dose Serum, featuring 2% Niacinamide and Hyaluronic Acid, works wonders to enhance the metabolism of your skin. This potent formula not only improves skin texture but also serves as an anti-aging solution. Whether you're dealing with dryness, dullness, breakouts, or blemishes, Daily Dose is the serum your skin craves for support. It's the ideal solution for anyone in need of daily assistance, from minor breakouts to spots. Despite its lightweight texture, this serum is a powerhouse, delivering highly effective results. Elevate your self-care routine with the nourishing support of Daily Dose.

Packed with a powerful combination of Retinoids, Vitamin C, and Hyaluronic Acid, our night serum is crafted with the perfect texture for bedtime use. This potent blend is not only gentle but also heavenly, providing a soothing experience that puts your skin at ease while actively repairing and rejuvenating it. Elevate your nighttime self-care routine with this luxurious and effective serum for a revitalised and nourished complexion.

No, we have conducted thorough trials, tests, and samples with willing and able human participants to ensure that our products are both safe and effective.

We are proud to be free of harsh chemicals. To explore all the powerful and safe ingredients we use, you can view the complete list here. Transparency is key, and we want you to feel confident about the ingredients in our products.

All our products are meticulously researched, designed, and developed in Australia. We have chosen to produce our products in China to ensure the delivery of the most effective skincare solutions with high-quality ingredients in the most efficient manner. This approach allows us to provide affordable luxury to those who truly deserve it. Our commitment is to bring you self-care excellence while maintaining accessibility and affordability.