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FAQ

We’re all about making skincare simple, effective, and results-driven. Whether you’re looking for product recommendations, details on our formulations, or shipping information, we’ve got you covered. Explore our FAQ below to find everything you need to know about our products, how to use them, and what makes our skincare different.

We’re all about making skincare simple, effective, and results-driven. Whether you’re looking for product recommendations, details on our formulations, or shipping information, we’ve got you covered. Explore our FAQ below to find everything you need to know about our products, how to use them, and what makes our skincare different.

We believe skincare should be simple, effective, and results-driven. Our products are designed as high-performance systems, with each step working together to deliver visible results. Backed by proven ingredients and innovative formulations, we help you achieve healthier, more radiant skin—without the unnecessary complexity.

Proudly Australian Owned – Designed and formulated in Australia since 2024.

Unmatched Value – Premium skincare without the price tag. We prioritise potent formulations and effective ingredients over unnecessary frills.

Safe, Ethical Beauty – Formulated with trusted, skin-friendly ingredients and never tested on animals.

Gentle for Everyone – Thoughtfully developed for all skin types, including sensitive skin, with proven actives and nourishing botanicals.

Soul Aesthetix is for those who want high-performance skincare without the complexity or high price tag. Our formulas are designed for all skin types, including sensitive skin, and cater to every stage of life—from teenage breakouts to mature skin concerns. Whether you’re a skincare minimalist, a busy professional, or simply looking for effective, fuss-free solutions, Soul Aesthetix is for you.

Products

Our products are designed to work synergistically, delivering even better results when used as a system. Each step is formulated to complement the next—our exfoliator preps your skin for deeper absorption, our serums target specific concerns, and our hydrogel sheet masks lock in hydration and enhance active ingredient delivery. While each product can be used on its own, using them together maximises their effectiveness for visibly healthier, more radiant skin. We also recommend finishing your morning routine with your favourite sunscreen.

Hydrogel Sheet Masks aren’t just a skincare step—they’re a deep treatment. Designed to lock in moisture and deliver active ingredients deeper into the skin, they enhance hydration, improve absorption, and instantly boost tired, stressed skin.

Our advanced Hydrogel Technology holds up to 20x more serum than traditional masks, optimising absorption and delivering long-lasting hydration. Unlike standard masks, which lose moisture quickly, our masks retain 91% hydration within the first 5 minutes and 73% after 30 minutes, ensuring maximum skin nourishment and deeper penetration of active ingredients for visibly plumper, more radiant skin.

Our Hydrogel Sheet Masks work best when paired with It Takes Two Exfoliator to prep your skin for optimal absorption and our serums to lock in hydration and enhance results.

Here is how to use our masks:

  • Start with clean, dry skin.
  • Apply the mask, beginning with the forehead and adjusting for a snug fit.
  • Squeeze any excess serum from the protective sleeve and apply to your neck and décolletage.
  • Leave the mask on for 15-20 minutes.
  • Remove and gently pat in any remaining serum—no need to rinse.
  • Enjoy the afterglow!

The Morning A.C.E Serum gives your skin a daily vitamin boost. Filled with encapsulated Vitamins A, C & E, Hyaluronic Acid, and Aloe, it delivers hydration, brightening, and antioxidant protection in one step.

Formulated with Retinol, Vitamin C, and Hyaluronic Acid, the Nightly Repair Serum works overnight to boost collagen, even skin tone, and smooth fine lines while you sleep.

Exfoliation is essential for maintaining smooth, healthy skin, and there are two primary types—chemical and physical exfoliation. Our It Takes Two Exfoliator combines both.

Chemical Exfoliants: Chemical exfoliants dissolve the bonds between dead skin cells, encouraging natural cell turnover. We use:

  • Glycolic Acid (AHA) – A small-molecule exfoliant that smooths skin texture, brightens the complexion and enhances collagen production.
  • Salicylic Acid (BHA) – Oil-soluble and penetrates deep into pores to clear excess oil, helping to reduce breakouts and congestion.
  • Malic Acid (AHA) – A gentle exfoliant that promotes radiance, evens skin tone and provides antioxidant protection.


Physical Exfoliants

Physical exfoliation uses fine particles to remove dead skin cells manually. We use:

  • Carya Illinoensis (Pecan) Shell Powder – A natural, finely milled exfoliant that buffs away dull skin without irritation. It’s gentler than traditional scrubs like walnut shell powder and is rich in vitamin E and antioxidants to help soothe and protect the skin.

By combining chemical and physical exfoliation, It Takes Two Exfoliator provides a deeper, more effective cleanse without being harsh on the skin, making it safe for regular use.

Yes! Soul Aesthetix blends potent Australian botanicals with globally sourced natural extracts to enhance skin health and deliver targeted benefits.

We use these Australian Botanicals:

  • Terminalia Ferdinandiana (Kakadu Plum) Fruit Extract – A Vitamin C powerhouse that brightens and supports collagen production.
  • Mangifera Indica (Mango) Fruit Extract – Hydrates, brightens, and protects with antioxidants and vitamins.
  • Ananas Sativus (Pineapple) Fruit Extract – Natural enzymes gently exfoliate, smooth, and brighten.
  • Foeniculum Vulgare (Fennel) Fruit Extract – Soothes, purifies and helps balance the skin.
  • Camellia Sinensis (Green Tea) Leaf Extract – Rich in polyphenols to hydrate, soothe, and protect.

We use these Natural Extracts:

  • Aloe Barbadensis (Aloe Vera) Leaf Extract – Soothes, restores moisture, and calms irritation.
  • Centella Asiatica (Cica) Extract – Strengthens the skin barrier and supports collagen production.
  • Illicium Verum (Star Anise) Fruit Extract – Provides antimicrobial benefits and a fresh, natural scent.
  • Chaenomeles Sinensis (Chinese Quince) Fruit Extract – Antioxidant-rich to help protect and brighten.
  • Rhodomyrtus Tomentosa Fruit Extract – Protects, hydrates, and supports skin balance.

By combining these high-performing botanicals and natural extracts with proven synthetic ingredients, our formulations deliver targeted skincare benefits for all skin types. You can learn more about our ingredients on our Science page.

Yes! We do not test on animals. Our products are trialled and tested on willing human participants to ensure they are safe and effective.

No. Our formulations are free from harsh chemicals, focusing on high-performing, skin-friendly ingredients. You can learn more about our ingredients on our Science page.

Yes! Our formulations are free from sulphates, ensuring a gentle, non-stripping cleanse that supports skin hydration and barrier health. We prioritise high-performance ingredients that nourish and protect your skin without harsh additives.

You can learn more about our ingredients on our Science page.

Our products are designed and developed in Australia, ensuring high quality and performance standards. To make premium skincare accessible, we manufacture in China, working with trusted partners and using globally sourced ingredients to deliver the best formulations without compromise.

Skin Concerns

Yes! Our products are formulated to be both gentle and effective. Ingredients like Aloe Vera, Niacinamide, and Panthenol help soothe and support sensitive skin. That said, we always recommend doing a patch test for new products before full use.

The Rejuvenate + Replenish system is ideal for oily or congested skin. The It Takes Two Exfoliator combines AHAs and BHAs to unclog pores and refine texture, while the Reset & Revitalise Hydrogel Sheet Mask hydrates without heaviness.

The Soul Discovery system deeply hydrates and replenishes moisture. The Morning A.C.E Serum brightens and protects, while the Soothe & Smooth Hydrogel Sheet Mask delivers Hyaluronic Acid and Aloe Vera for long-lasting hydration.

Absolutely. Our products support collagen production, skin renewal, and hydration, helping to improve elasticity and reduce the appearance of fine lines.

Some of our key anti-ageing ingredients include:

  • Palmitoyl Pentapeptide-4 (Peptide Complex) – Promotes collagen production.
  • Acetyl Hexapeptide-8 (Argireline) - A Botox-like peptide that smooths fine lines and wrinkles.
  • Retinyl Palmitate (Retinol) - Promotes skin renewal.
  • Sodium Hyaluronate (Hyaluronic Acid) - Deeply hydrates, plumps, and smooths.
  • Glycolic Acid – Gently exfoliates to improve texture and radiance.
  • Vitamin C – Brightens and supports skin repair.

Yes! Our products are formulated to be both gentle and effective. The It Takes Two Exfoliator is great for managing breakouts without irritating young skin, while our Hydrogel Sheet Masks provide hydration without clogging pores.

Maximising Results

Yes! For optimal results, exfoliate first with It Takes Two Exfoliator, then apply the Reset & Revitalise Hydrogel Sheet Mask for deep hydration and enhanced ingredient absorption. We recommend leaving the It Takes Two Exfoliator on (under the mask) for enhanced results.

Use anytime your skin needs a hydration boost or a soothing reset. For best results, apply Morning A.C.E Serum beforehand and follow with the Daily Dose Serum.

The Daily Dose Serum is designed for consistent, everyday use to keep your skin hydrated, balanced, and resilient. With 2% Niacinamide and Hyaluronic Acid, it strengthens the skin barrier, regulates oil production, and helps with dryness, breakouts, and dullness. It also delivers an instant hydration boost and can be reapplied throughout the day whenever your skin needs extra moisture.

Orders and Shipping

Australia:

  • Standard: 2-5 business days
  • Express: 1-3 business days

New Zealand & International:

  • Standard & Express options available
  • Global orders: 10-14 business days

This excludes public holidays and busy periods, when dispatch may take up to 48 hours. You’ll receive tracking details as soon as your order is on its way!

We want you to love your skincare. If you have concerns, check out our Refund Policy for details on returns and exchanges, or contact us so we can help address any concerns.

Packaging & Sustainability

We prioritise minimal waste and maximum efficiency in our packaging. Our airless pump bottles ensure you get every last drop of serum, reducing product waste and extending longevity. Our Hydrogel Sheet Masks come in protective sleeves to preserve freshness and efficacy.

To maintain unmatched value, we focus on practical solutions—like stickered labels—so we can invest where it matters most: science-backed skincare that delivers visible results.

As we continue exploring sustainable solutions, our focus remains on smart, functional design that enhances product performance and your skincare experience.

Yes! We value customer feedback and continuously look for ways to improve. Based on your input, we’re transitioning our It Takes Two Exfoliator from a jar to a pump bottle for better hygiene and ease of use.